Cannot log into the WPMU DEV Dashboard

Getting a HTTP 403 when trying to sign into the dashboard WP plugin; while debugging it I tried to curl https://premium.wpmudev.org/api/dashboard/v1/ over SSH and consistently get the attached HTML page. Curling the same page from any other machine on a different network does work (and thus leads to a completely different, expected page).

  • Nastia
    • Support Rock Star

    Hello Erwin , hope you are doing well!

    I’m sorry to hear you have this issue.

    Would you please contact your host and make sure php and firewalls are configured to allow CURL or fsockopen to make GET requests to https://premium.wpmudev.org/wdp-un.php?

    Once you have a respond and this is not a case, please send to us your credentials and check your actual server IP so we can check that in our system?

    You can send credentials by using our secure contact form

    https://premium.wpmudev.org/contact/#i-have-a-different-question

    Subject: “Attn: Nastia”

    – WordPress admin username

    – WordPress admin password

    – Login URL

    – FTP credentials (host/username/password)

    – Link back to this thread for reference

    – Any other relevant URLs

    Let us know how it went!

    Kind regards,

    Nastia

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