Cannot login after defender installation

I cannot login to my WP dashboard after installing WP Defender plugin couple hours ago. When I try to login it simply refreshes the page but doesn't show any error and the same login page show up after clicking login button.

What do I do?

  • Nastia
    • Support Rock Star

    Hello Muhammad

    I'm sorry to hear you have this issue!

    We never had a similar issue reported before, this sounds strange. Would you please try with another browser? Will you be able to login then?

    Try to clear the browser from cache and cookies:
    http://www.refreshyourcache.com/en/home/

    If this will not help, please deactivate all your plugins using FTP, or your host’s file manager. Navigate to the /wp-content/ folder. You will see a folder called plugins. Rename the plugins folder to anything that you like. In our example, we will call it “plugins.deactivate”. Once you do this, all of your plugins will be deactivated.

    If the issue was with a plugin, you should be able login to your /wp-admin/. Once you do that, go back to your /wp-content/ directory and rename “plugins.deactivate” back to plugins. Activate only The Defender plugin and test if this issue will be repeated.

    Let us know how it went!

    Cheers,
    Nastia

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