Cannot upload theme of 19MB size

I'd like to request investigation assistance on why I am attempting to upload the attached zip file to the network but it keeps timing out. It is a .zip file of about 19MB.
I have increased post_max_size and upload_max_size, also increased max_execution_time, but nothing helped. In Firefox, it says Bad Request
Your browser sent a request that this server could not understand. In Safari, it says Secure Connection Failed and in Chrome, it says Connection Reset.
It is exactly a replica of the issue explained here - https://stackoverflow.com/a/43796275/. We tried to apply the proposed solution but it didn't work. Please advice.

  • Dimitris
    • Support Star

    Hello there drivencompassion,

    hope you're doing good today! :slight_smile:

    I just tried to remove these lines from wp-config.php and added them .user.ini file instead, also including a memory_limit variable as the default one was being used (64MB).

    memory_limit = 512M
    max_execution_time = 6000
    upload_max_filesize = 80M
    post_max_size = 80M
    max_input_time = 6000

    These changes are shown correctly at https://yourdomain.com/info.php.

    I also enabled WP_DEBUG in wp-config.php file with:

    // Enable WP_DEBUG mode
    define('WP_DEBUG', true);
    // Enable Debug logging to the /wp-content/debug.log file
    define('WP_DEBUG_LOG', true);
    @ini_set( 'log_errors', 1 );
    // Disable display of errors and warnings
    define('WP_DEBUG_DISPLAY', false);
    @ini_set('display_errors', 0);

    and then tried to upload the theme via WP admin but I experienced the same error and no error messages were logged. :confused:

    As this still could have been a matter of server limitation in general, due to the very large size of this theme, it'd be better and faster to upload this directly via File Manager of cPanel:

    I tried to give this a try and while child-theme uploaded correctly, the .zip file of parent theme returned the following error:
    The file you uploaded, arkahost.zip, contains a virus so the upload was canceled: YARA.grscripts_Spam_041.UNOFFICIAL FOUND

    If you got this theme from the official vendor in ThemeForest (https://themeforest.net/item/arka-host-whmcs-hosting-shop-corporate-theme/12774797) then I'd strongly advise contacting theme authors about it. If you got this from a 3rd party vendor for a smaller price, then it seems that it's corrupted so I'd strongly advise not to use it at all.

    Hope that was some help!
    Warm regards,
    Dimitris

  • drivencompassion
    • The Incredible Code Injector

    Thank you Dimitris!

    I will delete this theme as well as pages this theme previously inserted, is there a list of default pages I should keep or should I go ahead and delete all pages and start fresh?

    I'll just utilize WPMUDev's recommended Divi plugin/themes/layouts.

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