Can’t access the network

When I try to access my network admin from my user I get this:
https://cdn.livechat-static.com/api/file/lc/att/8801096/27a75b44bde25b0c1da4065a00e6986d/IMG_20191228_203856.jpg
But this user is a super admin if I create a new super admin user it works. Can you help me finding why this is not working for this user?