Can't activate manually added members

Hi there, I've tried to migrate old members to this new membership site. However, once I've created them I can't make them 'active' even though it says their membership will expire in 2018. Please review and fix if possible. best. K
Site: Trebuchet.click
I have enabled support log in.

  • viobru
    • Support

    Hi, Ananda!

    Hope you’re doing well today :slight_smile:

    Thanks for informing us about this. Seems that this is a bug and our developers are currently working on it. But, meanwhile, you can use this temporary fix in order to get it working:

    Replace this file class-ms-controller-member.php, that you’ll find in this location /wp-content/plugins/membership/app/controller/ from within your installation, with the one you’ll find in the .zip file attached to this thread. Please, remember to unzip it first before uploading it.

    Regards,

    Violeta

  • Ananda
    • Site Builder, Child of Zeus

    HI there,
    A related big has arisen. I have added the zip file as directed however this time when I'm editing a members subscription details. If makes you select another subscription type, overriding the changes you want to make.

    Ex.
    Jim is a UK Print Subscriber.
    I want to add Jim to the subscriber/member group 'UK print subscriber'
    I click to add Jim to 'UK print group' & 'save'
    This opens a set of fields inc. start/end
    I want to set Jim's start date to when he gave me the money (say IRL) so that he can access the site etc etc and it will expire after 1 year (ideally prompting him to resubscribe online, or prompting a recurring payment)
    When I set the date, the site makes another subscriber group selection i.e. 'Uk print subscriber 2 year' which overrides my date changes and original subscriber selection.

    Not sure what's happening, any help?
    Best,
    K

  • Ananda
    • Site Builder, Child of Zeus

    I have worked out an interim solution.
    You can make ONE change at time.
    i.e.
    change start date - 'save changes'
    change end date - 'save changes'
    etc

    Question: does membership to send expiry reminders to customers and does it do this ahead of actual expiry?

  • Patrick Freitas
    • Staff

    Hi Ananda

    How are you today?

    Question: does membership to send expiry reminders to customers and does it do this ahead of actual expiry?

    You can activate the Membership > Add-on > Additional Automated Messages

    Then configure the e-mail template at Membership > Settings > Automated Email Responses

    Let us know if you need any further help.
    Best Regards,
    Patrick Freitas

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