Can´t Backup my site

Hello, i can´t backup my site with snapshot pro, allways get a general error message. I allready increase php limits and change folder permison to 775 but it´s not working.

I allready grant access for support to the backend. Can u please help me?

  • Kasia Swiderska
    • Support nomad

    Hello Ivan,

    We have to check debug log - please enable it and then try running Snapshot again, this should generate error and tell us why its not working. To enable debug, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:
    define('WP_DEBUG', true);
    In order to enable the error logging to a file on the server you need to add yet one more similar line:

    define( 'WP_DEBUG_LOG', true );

    In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.

    Depending on whether you want your errors to be only logged or also displayed on the screen you should also have this line there, immediately after the line mentioned above:

    define( 'WP_DEBUG_DISPLAY', false );

    The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.

    I would need then to see content of the debug.log file - so please upload it to service like a Dropbox and paste link here.

    kind regards
    Kasia

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