Can't connect SmartCrawl to MOZ

After adding MOZ API to Smartcrawl getting an error:

Unable to retrieve data from the Moz API.
Permission denied: lcolikomkpnglhndlcmgkhobimofikpjjiolid

  • Dimitris
    • Support Star

    Hello there Charles

    We made some more tests on this and it seems that Moz is taking a bit more time to validate the new API Key, as we tested this again after a while and we could connect with our account.

    Could you please give this another try and let us know who that goes?
    In case you create a new key, please spare some time before testing it in SmartCrawl.

    Thank you,
    Dimitris

    • Nahid
      • Tech Support

      Hey there Jennifer !
      Hope you are having a great day!

      I'm sorry to hear about the issue that you encountered. Could you please try giving this a bit more time and try again after a while as my colleague Dimitris suggested in his last response?

      If that still doesn't work, could you please get in touch with the Support team here so that we can address your issue separately as we are highly keen on keeping a thread specific to the reporting member only?

      We really appreciate your patience and consideration regarding this. Thanks!

      Kind regards,
      Nahid

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