Can't do what support is telling me to do

Note that the solid caps in this ticket are only to distinguish my message from quoted text.
SUPPORT INSTRUCTED ME TO DO THIS:

Hello there Don,
hope you're doing good today and thanks for reaching us! :slight_smile: Could you please grant temporary support access to your WP installation to have a better look?
You can easily do that via WPMUDEV Dashboard plugin as shown here:
https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-5
Just let us know here in your next reply that access has been granted, as we don't get any notifications about it.

HOWEVER, DUE TO THE PROBLEM I AM HAVING, I CANNOT. WHEN I TRY TO GO TO THE WPMUDEV DASHBOARD THE ORIGINAL PROBLEM OCCURS. FROM THE ORIGINAL TICKET:
In the domain mapping section of the multisite tutorial, I followed the instructions to (1) copy the sunrise file from the plugins folder to the content folder and (2) modify the wp-config file. When I return to Setting > domain mapping, my browser is redirected to:

https://www.adamsblogtools.com/wp-login.php?redirect_to=https%3A%2F%2Foureventnotes.com%2Fwp-admin%2Fnetwork%2Fsettings.php%3Fpage%3Ddomainmapping_options&reauth=1
instead of showing me the screen I am supposed to see with the error message gone.
THIS SAME THING HAPPENS WHEN I TRY TO GO TO THE DASHBOARD. I AM STUCK

  • Adam Czajczyk

    Hello Don

    I hope you're well today and thank you for your question!

    Since the issue involves Domain Mapping installation/configuration which also requires some changes with files (like moving the sunrise.php and changing wp-config.php) I can assume that the support access itself might not be enough anyway - as it doesn't let us access files.

    In that case please send in:

    Subject: "Attn: Adam Czajczyk"

    - Mark to my attention, the subject line should contain only: ATTN: Adam Czajczyk
    - Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.
    - Link back to this thread
    - login URL and admin account login credentials (may be a temporary admin account) data
    - Include FTP log-in details (hostname, username & password)
    - Include hosting control panel access details (login address, username & password) - cPanel's usually the control panel used for this, but your provider may use something else; I'll need this for accessing your site's database, preferably via phpMyAdmin
    - Include any relevant URLs for your site

    Please use our contact form here https://premium.wpmudev.org/contact/#i-have-a-different-question

    I'm not exactly sure though what the original ticket was so if you could also include either a link to your original ticket in the message or a detailed description of the issue, it would be great.

    Once I get a message, I'll be happy to assist you further in order to solve the issue.

    Best regards,
    Adam

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