Can't download backup from the Hub

I have a backup in the dashboard for *******dancecamp.com but when I click it is not available.
http://take.ms/HK2pe

  • Ari

    Hi David,

    Sorry to hear that you can't download the backup files. From the chat all I understood that you also can't access the Dashboard plugin.

    I have a question, did you tried to download them from hub? I'm asking you because what I understood from the chat is you tried to download the files from snapshot plugin. So can you please try to download the backups from hub?

    To download from hub, please login to the https://premium.wpmudev.org
    and go to this link: https://premium.wpmudev.org/hub/my-websites/
    now follow the steps:


    If you also can't download from here, then I have to contact with sysadmins about this. But If you can download the files from here, but not from your WordPress site, then there might be some problem which I have to check closely, then I need to perform some conflict test and so on.

    So please let me know the status, for the next step.

    Regards, Ari

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