Can't enable resize savings

Hi, I can't enable resize savings in Smush Settings. The button does nothing.
Thanks,
Jason

  • Denitsa

    Hello Jason,
    I hope you're having a beautiful day and thank you for contacting us!

    Will you please make a basic theme/plugin conflict test? To perform it, please follow all the steps described on a flowchart in this article (you may need to scroll the page down a little):
    https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    If it’s still a no-go after that, will you please grant support access from the dashboard plugin so we can take a closer look?
    This could be done via Dashboard - WPMU DEV -> Support -> Support Access -> Grant Access or by following this guide here:
    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Let me know when you do so!

    Cheers,
    Denitsa

  • Sohag Ronjon Dey

    Hello Jason,
    How are you doing today?

    We are getting internal server error when trying to login via support access but your site is working in the front end. The most common reasons for this error includes having a corrupted .htaccess file, exceeding your PHP memory limit, or having improper file permissions, but there could also be other potential causes. For more info on this Error you can check post on our blog here: https://premium.wpmudev.org/blog/500-internal-server-error/ . We’d like to investigate this further so could you please send your credentials so that we can give a closer look. You can send credentials by using our secure contact form: https://premium.wpmudev.org/contact/#i-have-a-different-question
    Subject: "Attn: Sohag"
    -WordPress admin username
    -WordPress admin password
    -login url
    -FTP credentials (host/username/password)
    -link back to this thread for reference
    -any other relevant urls
    Select "I have a different question" for your topic - this and the subject line ensure that it gets assigned to me. Please DO NOT post the credentials here as this is a public forum, also would you mind us doing some basic troubleshooting such as temporary deactivating all plugins?

    Please let me know.

    Cheers,
    Sohag

    • Jason

      Hi Sohag,

      I've sent over my credentials. Oddly enough, Smush appears to be working now. Now the issue seems to be the scan function in Defender not working. It won't activate a scan when I press 'New Scan'.

      I think the issue with the Support Login may have been my .htaccess file. It was pretty heavily modded. Do you think all of this is necessary in the .htaccess?:

      RLimitMem max

      # BEGIN WordPress
      RewriteEngine On
      RewriteBase /
      RewriteRule ^index\.php$ - [L]
      # add a trailing slash to /wp-admin
      RewriteRule ^wp-admin$ wp-admin/ [R=301,L]
      RewriteCond %{REQUEST_FILENAME} -f [OR]
      RewriteCond %{REQUEST_FILENAME} -d
      RewriteRule ^ - [L]
      RewriteRule ^(wp-(content|admin|includes).*) $1 [L]
      RewriteRule ^(.*\.php)$ $1 [L]
      RewriteRule . index.php [L]
      # END WordPress

      # BEGIN Protect wp-config.php
      <Files wp-config.php>
      order allow,deny
      deny from all
      </Files>
      <IfModule mod_headers.c>
      <FilesMatch "\.(ttf|ttc|otf|eot|woff|font.css|css)$">
      Header set Access-Control-Allow-Origin "*"
      </FilesMatch>
      </IfModule>
      <IfModule mod_headers.c>
      Header set Strict-Transport-Security "max-age=10886400; includeSubDomains; preload" env=HTTPS
      </IfModule>
      # END Protect wp-config.php

      <IfModule mod_rewrite.c>
      RewriteEngine On
      RewriteBase /
      RewriteCond %{HTTP_USER_AGENT} (havij|libwww-perl|wget|python|nikto|curl|scan|java|winhttp|clshttp|loader) [NC,OR]
      RewriteCond %{HTTP_USER_AGENT} (%0A|%0D|%27|%3C|%3E|%00) [NC,OR]
      RewriteCond %{HTTP_USER_AGENT} (;|<|>|'|\"|\)|\(|%0A|%0D|%22|%27|%28|%3C|%3E|%00).*(libwww-perl|wget|python|nikto|curl|scan|java|winhttp|HTTrack|clshttp|archiver|loader|email|harvest|extract|grab|miner) [NC,OR]
      RewriteCond %{THE_REQUEST} (\?|\*|%2a)+(%20+|\s+|%20+\s+|\s+%20+|\s+%20+\s+)HTTP(:disappointed:|/) [NC,OR]
      RewriteCond %{THE_REQUEST} etc/passwd [NC,OR]
      RewriteCond %{THE_REQUEST} cgi-bin [NC,OR]
      RewriteCond %{THE_REQUEST} (%0A|%0D|\r|\n) [NC,OR]
      RewriteCond %{REQUEST_URI} owssvr\.dll [NC,OR]
      RewriteCond %{HTTP_REFERER} (%0A|%0D|%27|%3C|%3E|%00) [NC,OR]
      RewriteCond %{HTTP_REFERER} \.opendirviewer\. [NC,OR]
      RewriteCond %{HTTP_REFERER} users\.skynet\.be.* [NC,OR]
      RewriteCond %{QUERY_STRING} [a-zA-Z0-9_]=http:// [NC,OR]
      RewriteCond %{QUERY_STRING} [a-zA-Z0-9_]=(\.\.//?)+ [NC,OR]
      RewriteCond %{QUERY_STRING} [a-zA-Z0-9_]=/([a-z0-9_.]//?)+ [NC,OR]
      RewriteCond %{QUERY_STRING} \=PHP[0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12} [NC,OR]
      RewriteCond %{QUERY_STRING} (\.\./|%2e%2e%2f|%2e%2e/|\.\.%2f|%2e\.%2f|%2e\./|\.%2e%2f|\.%2e/) [NC,OR]
      RewriteCond %{QUERY_STRING} ftp\: [NC,OR]
      RewriteCond %{QUERY_STRING} \=\|w\| [NC,OR]
      RewriteCond %{QUERY_STRING} ^(.*)/self/(.*)$ [NC,OR]
      RewriteCond %{QUERY_STRING} ^(.*)cPath=http://(.*)$ [NC,OR]
      RewriteCond %{QUERY_STRING} (\<|%3C).*script.*(\>|%3E) [NC,OR]
      RewriteCond %{QUERY_STRING} (<|%3C)([^s]*s)+cript.*(>|%3E) [NC,OR]
      RewriteCond %{QUERY_STRING} (\<|%3C).*embed.*(\>|%3E) [NC,OR]
      RewriteCond %{QUERY_STRING} (<|%3C)([^e]*e)+mbed.*(>|%3E) [NC,OR]
      RewriteCond %{QUERY_STRING} (\<|%3C).*object.*(\>|%3E) [NC,OR]
      RewriteCond %{QUERY_STRING} (<|%3C)([^o]*o)+bject.*(>|%3E) [NC,OR]
      RewriteCond %{QUERY_STRING} (\<|%3C).*iframe.*(\>|%3E) [NC,OR]
      RewriteCond %{QUERY_STRING} (<|%3C)([^i]*i)+frame.*(>|%3E) [NC,OR]
      RewriteCond %{QUERY_STRING} base64_encode.*\(.*\) [NC,OR]
      RewriteCond %{QUERY_STRING} base64_(en|de)code[^(]*\([^)]*\) [NC,OR]
      RewriteCond %{QUERY_STRING} GLOBALS(=|\[|\%[0-9A-Z]{0,2}) [OR]
      RewriteCond %{QUERY_STRING} _REQUEST(=|\[|\%[0-9A-Z]{0,2}) [OR]
      RewriteCond %{QUERY_STRING} ^.*(\(|\)|<|>|%3c|%3e).* [NC,OR]
      RewriteCond %{QUERY_STRING} ^.*(\x00|\x04|\x08|\x0d|\x1b|\x20|\x3c|\x3e|\x7f).* [NC,OR]
      RewriteCond %{QUERY_STRING} (NULL|OUTFILE|LOAD_FILE)
      RewriteCond %{QUERY_STRING} (\.{1,}/)+(motd|etc|bin) [NC,OR]
      RewriteCond %{QUERY_STRING} (localhost|loopback|127\.0\.0\.1) [NC,OR]
      RewriteCond %{QUERY_STRING} (<|>|'|%0A|%0D|%27|%3C|%3E|%00) [NC,OR]
      RewriteCond %{QUERY_STRING} concat[^\(]*\( [NC,OR]
      RewriteCond %{QUERY_STRING} union([^s]*s)+elect [NC,OR]
      RewriteCond %{QUERY_STRING} union([^a]*a)+ll([^s]*s)+elect [NC,OR]
      RewriteCond %{QUERY_STRING} \-[sdcr].*(allow_url_include|allow_url_fopen|safe_mode|disable_functions|auto_prepend_file) [NC,OR]
      RewriteCond %{QUERY_STRING} (;|<|>|'|"|\)|%0A|%0D|%22|%27|%3C|%3E|%00).*(/\*|union|select|insert|drop|delete|update|cast|create|char|convert|alter|declare|order|script|set|md5|benchmark|encode) [NC,OR]
      RewriteCond %{QUERY_STRING} (sp_executesql) [NC]
      RewriteRule ^(.*)$ - [F]
      </IfModule>
      <FilesMatch "^(readme\.html|license\.txt|install\.php|wp-config\.php|php\.ini|php5\.ini|bb-config\.php)">
      <IfModule mod_authz_core.c>
      Require all denied
      </IfModule>
      </FilesMatch>

      Thanks,

      Jason

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