Cant Log in to the dashboard for smash pro


I recently paid for smush pro however it wont allow me to even click on the login screen so i can't even fill in my details.

  • Predrag Dubajic
    • Support

    Hey @Josh,

    Hope you're doing well today and welcome to the community :slight_smile:

    I must say that this is not something we encounter often, can you tell me if you are using some kind of custom theme for your admin section that might be causing this?

    Since you can't login to dashboard in order to grant support access could you send us your login details so we can check what is going on?

    You can send us your details using our contact form and the template below:

    IMPORTANT: Make sure you select "I have a different question" for your topic so it doesn't go back to forums - this and the subject line ensure that it gets assigned to me.

    Subject: "Attn: Predrag Dubajic"
    - WordPress admin username
    - WordPress admin password
    - login url
    - link back to this thread for reference

    Note: If you create new admin account and send those details in make sure to add this to your wp-config.php
    define('WPMUDEV_LIMIT_TO_USER', '1, 10');
    Change 10 to ID of that new account so we can have access to dashboard.

    Best regards,

  • Nastia
    • Support Rock Star

    Hello @Josh, I hope you are well today!

    I'm sorry to hear you have this issue!

    First off, delete the free version of WP Smush if you still see it in your plugin menu. Would you please delete the WPMUDEV Dashboard and reinstall it again.

    Let us know how it went!

    Kind Regards,

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