Can't log in to WordPress dashboard

I can't log in to my wp-admin. When I try to log in it gives 502 error, so I tried to deactivate all plugins from FTP, then it just refreshes the page login and nothing more. How can I fix this?

  • Kasia Swiderska

    Hello skylin,

    I can see from the chat transcript that you need to create a staging site in order for us to check the issue. When it will be done please send us credentials to it:

    Note: Don't leave your login details in this ticket.

    Instead, you can send us your details using our contact form https://premium.wpmudev.org/contact/#i-have-a-different-question and the template below:

    Subject: "Attn: Kasia Swiderska"
    - Site login URL
    - WordPress admin username
    - WordPress admin password
    - FTP credentials (host/username/password)
    - Folder path to site in question
    - Link back to this thread for reference
    - Any other relevant urls/info

    IMPORTANT: Please make sure you select "I have a different question" for your topic, so it doesn't go back to the forums - this and the subject line ensure that it gets assigned to me.

    Please confirm here that you send those credentials

    kind regards,
    Kasia

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