can't log into the live support

I have not been able to login into any live support sessions the past few weeks. I have tried different days and times, but it doesn't work.

Do they not keep the session open if no one shows up after a few minutes.

Thanks, Joe.

  • aecnu
    • WP Unicorn

    Greetings Joe,

    Thank you for bringing this to our attention and I just visited the current live chat without any issues and I cannot get so lucky when it is time to do my live chat - it always works :wink:

    However, we definitely need more info then this to try to figure it out like what browser are you using and do you use something like CCleaner to keep those caches clean?

    Please let us know to include the approximate time you tried to enter the Live Chat.

    Look forward to hearing form you in any event and have a GREAT upcoming weekend!

    Cheers, Joe

  • aecnu
    • WP Unicorn

    Greetings Joe,

    Thank you for the question and yes I use CCleaner myself and on seven other machines here in my office.

    It is free and cleans all kinds of stuff off your computer that you do not need or want.

    It comes in both PC and MAC versions.

    This is not an affiliate link:
    http://www.piriform.com/ccleaner

    It is not a security product though it does clean up areas that could be considered security i.e. cache and cookies

    Let me know how it goes.

    Cheers, Joe

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