Can´t login to the WPMU dashboard

Dear support.
I´m using the sae username and password as to login on your website. It looks like it is blocked from connect to your system.

Since I can´t login to the WPMU dashboard the WP Smush Pro is not working as Pro (not possible to make the sittings etc.

Best regards,


  • James Morris

    Hello John,

    I hope you are well today.

    Would you please visit your Hub page at the following link and try Resetting your API Key?

    If that does not work, would you please enable WP_DEBUG?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've tried logging into WPMU DEV Dashboard, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then paste the contents of that file at and share the URL of the pasted output with us so we can examine it further.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

  • John

    Dear James

    Sorry for my delay. It was nigth here and I´m not with a lot of experience with the coding, so I sleep for some hours before.

    I have reset the API key and that did not help.
    I have change the wp-config.php file, but the "define" text is on one line when I save and upload the file.
    I have upload the debug.log file. I create a account on the website "hansenimoveis". Can you find it?

    I can´t login to the WPMU dashboard after changing API key and config.php file to:
    //define('WP_DEBUG', false);define('WP_DEBUG', true);define('WP_DEBUG_LOG', true);define('WP_DEBUG_DISPLAY', true);define('WP_DEBUG', true);define('WP_DEBUG_DISPLAY', true);

    I look forward to hear from you again.

    Best regards and thanks,


  • John

    Dear Support.

    There is news:

    I deactivate both the WPMU DEV Dashboard and Smush Pro plugins and then activate the plugins again.

    When I enter the WPMU DEV Dashboard - plugin activation, I got "server error 200 (IK)" and then I get redirected to a WP error window saying "Sorry, you are not allowed to access this page."

    I hope this help you.

    I look forward to hear from you again.

    Best regards,


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