Can't Reply to Support Request about SEARCH't Log In to REPLY to

Hi, Anastasia just replied to my support request about a problem with SEARCH.
1. Sorry, but her reply sounds like a car repair person who wants to just start replacing things without troubleshooting to see what the real problem is. She made several suggestions, yet none of them seem to explain why SEARCH (just regular WP SEARCH box) is giving me results from my OLD site. Ticket #978948.
2. The ONLY options at the top of the Support answer page are SIGN UP or "New to the Community, START HERE". There is no REPLY below the message she posted, like I usually see, nor is there a LOG IN to https://premium.wpmudev.org/forums/topic/search-is-going-to-the-wrong-site#post-978948. Check out the page. Dah!
3. I can't be the first person who's SEARCH results showed another site's search results. I do NOT need to use Google SEARCH. I only mentioned it because I tried THREE different types of search: SEARCH, SEARCH WIKI, and Google SEARCH and they all gave results from the old site.

How 'bout a REAL answer.

Also, why did she put a link to https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/ in her answer? I always search for the same or similar issues before I ask a Support Request.

Thanks in advance.

Mary Todd
Admin/Developer/Moderator
Skydiving-Encyclopedia.com

  • Michael Bissett

    Hey @Mary, Michael here! :slight_smile:

    In regards to #2, I'm assuming that the ticket I'm speaking to you on was created via our Dashboard plugin, I've attached a screenshot here that'll show how you can log in to the site, and respond to my colleague Anastasia's reply.

    I'll be closing this ticket here, so that the discussion can continue over there, but just as a closing note, when it comes to referencing tickets, this:

    Ticket #978948.

    Would actually be telling me the reply number, noted in this URL:

    https://premium.wpmudev.org/forums/topic/search-is-going-to-the-wrong-site#post-978948

    When it comes to referencing tickets in the future, the link is actually what you'd want to provide, as we've got something to go on then. :slight_smile:

    Also, regarding this:

    Also, why did she put a link to https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/ in her answer? I always search for the same or similar issues before I ask a Support Request.

    Anastasia would be one of our newer faces around here, so she may not have been aware that you do this already. :slight_smile:

    Not everyone necessarily checks out that page, and one reason we offer it is for the flowchart contained there (there's other useful information as well), that can be real handy for folks. :slight_smile:

    Thanks a bunch for your understanding!

    Kind Regards,
    Michael

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