Can't restore

I can't restore an old snapshot. I've imported it and when I go to All Snapshots > Restore it goes to "Snapshot Item Archive" page with only one control "Edit". How can I restore?

  • Nithin
    • Support Wizard

    Hi jperez48,

    Hope you are doing good today. :slight_smile:

    I checked your system, and it seems like the import is working, as one of your imported zip is complete. But the import for doesn't seem to work.

    Would recommend you to retry the import, and check whether you are still getting the same issues. If yes, the zip file could be corrupted. If that's the case, please enable debug mode, and then try a importing a new backup file, and see whether you are still getting the same issue.

    To enable it, open your wp-config.php file located in your root directory, and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add:

    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    After making the above changes, please try to the import with a new backup. If the import fails, the errors will be saved to a debug.log log file inside the /wp-content/ directory.

    Please attach these in your next reply in txt format file, so that we could give a closer look. You can find more details about debugging here.

    Please let us know how that goes, have a nice day.

    Kind Regards,

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