can't see the pro functionalities

I have a lot of stories and pictures to put online
Therefore I signed up for a free pro trial but:
- I can't see the pro features : I always this this freaking annoying "test our free trial"
- I can't bulk Smush now
- I uploaded the WPMU DEV Dashboard plugin, try to activate it but it remains inactivated.


I knew I should never give my credit card info before testing a product
I'm so pissed off as I spend 2h figuring things out

Come back to me and fix this for tomorrow, otherwise I drop your product.
I don't have patience for fake promises and buggy products

  • James Morris
    • WordPress Enthusiast

    Hello Kamel,

    I sincerely apologize you are having difficulties. I will be happy to help you work through these issues.

    On your free trial, you should have full access to all plugins and themes via the WPMU DEV Dashboard. Since you are unable to install that, we need to address that issue first.

    If WPMU DEV Dashboard will install, but not activate, it is likely that there is a conflict with another plugin on your site. There's a couple troubleshooting steps I'd like you to try to see if we can narrow down the cause of this problem.

    First, could you please run a plugin conflict test as outlined in the following article? This will eliminate the possibility of a conflict with another plugin.

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've visited the pages that are causing you problems, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then paste the contents of that file at and share the URL of the pasted output with us so we can examine it further.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

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