Can't see upgrade subscription option for Membership Pro

I'm using your Membership Pro plugin. I've set new registrations to default to the most basic free level. I want members to be able to upgrade to a paid level. When I send them to the membership subscription page, it routes them to their account instead. How can logged in members see the subscription page so they can upgrade to a paying subscription?

  • Vinod Dalvi
    • WP Unicorn

    Hi @jas,

    I hope you are well today and thank you for your question.

    The logged in members can upgrade from the subscriptions page that you have set on the following path

    Admin Area -> Membership -> Options -> Membership Pages -> Subscriptions page

    I tested it on your site by creating a test user account and accessing the subscriptions page here http://yoursite.net/tribe/subscriptions/ but it's not displaying options to upgrade as shown in the attached screenshot.

    I think it's not configured correctly.

    Would you mind if I logged in to your site and did some troubleshooting? This might help get to the bottom of this faster. If this is ok, just grant me temporary admin access to your site by clicking "Grant Access" button in the WPMU DEV Dashboard Settings as described on the following page and reply on this thread after granting it?

    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Kind Regards,
    Vinod Dalvi

  • Vinod Dalvi
    • WP Unicorn

    Hi @jas,

    Yes i got your message and thanks fro granting the support staff access.

    I logged in to your site and found you have set the subscriptions page as http://yoursite.net/tribe/upgrade/ so i have tested creating new user account on your site and visiting that page which works fine for me as shown in the attached screenshot. It didn't redirected me to the account page.

    Is any specific member having this issue or all the members?

    Have you tested it by creating new test user account on your site from the front end?

    Please advise.

    Regards,
    Vinod Dalvi

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