Can't take Snapshot or Managed Backup

I can't create snapshot or Managed Backup. It always gives me 500 Internal Server Error.

I've tried plugin conflict test, didn't help. How can I fix this?

  • Vaughan

    Hi Kevin,

    Hope you're well?

    It looks like your server PHP settings are ok.

    Could you check your server error logs & see if there's anything in there that might help figure out the cause of the error? You should be able to find them in your webhost CPanel, or look for an error_log file in your sites public_html folder.

    Alternatively, set WP_DEBUG to true in your wp-config.php then add the following lines so that your wp-config.php looks like:

    define('WP_DEBUG', true);
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    define('WPMUDEV_API_DEBUG', true);
    define('WPMUDEV_API_DEBUG_ALL', true);

    Once done, go back and try snapshot again, once the error appears.

    Using FTP, navigate to /wp-content folder.

    Then copy/paste the debug.log file, hopefully, that should then tell us the problem.

    Thanks