Can't update embedded code from draggable element or update existing embedded code

I cannot update embedded code that has been previously been added to a page. When I click on the little gear icon next to the padding it does not open the area where you can replace the code. See the resources page not able to change my Amazon information. I have a test page where I tried to drag the draggable element code onto the page and it would not allow me to add code. I first tried with all plugins deactivated and even tried a restore from a previous date and it did not fix the issue. Any help and suggestions would be great. I am granting access to the site.
Thanks Tim