cart blocked with a product

Dear,
Something very strange is happened to the cart of this subsite:
http://www.pixshopping.com/biolaloustore/
Is this maybe a virus???
I add two products to the mini cart. (see screenshot attached)
The products are correct but the total is wrong.
When I go to see the cart I can't find the product I have added before.
Also the prices and the total are different.
Please see the screenshots attached.
try yourself. support access is open.
thanks for a quick reply.
Paddy

  • Adam Czajczyk

    Hello Paddy,

    I hope you're well today and thank you for your question!

    I checked your site and while in "mini cart" products showed up fine (see screenshot below) I could see the issue in the main cart.

    I noticed however that there are also other issues that seem to be related:

    - the product name for that "0 priced" product in a cart doesn't actually point to the product page (while the second one with proper price does, as expected)

    - in backend the visual mode of product editor (description) doesn't work at all.

    That second issue is true for all other products too but also for posts. I'm not yet certain but it seems like it would be pointing to some conflict (as it often happens unfortunately) so the first step would be to check if the same happens (I'm referring to all three issues mentioned in this post) with one of the default themes such as e.g. Twenty Sixteen. Could you please check it?

    Could you also please check if you can "re-create" that particular product (not clone it but just create it manually once again) and if that helps?

    Best regards,
    Adam

  • Paddy

    Hi Adam
    I did the plugin and theme check already.
    The mini cart is also not working. As you said the products are showing but please check the total in your Screenshot of the mini cart. It's not summing up.
    Regarding re-creating the product this issue it's not only about one product but it's a general issue with other products and subsites.
    Regarding the visual editor problem I tried also the plugin conflict.
    I don't understand why so many issues so suddenly. Maybe it's because the new wp version?
    I hope we can find soon a solution.
    Thanks for your help!
    Paddy

  • Dimitris

    Hey there Paddy

    The mini cart is also not working. As you said the products are showing but please check the total in your Screenshot of the mini cart. It's not summing up.

    I just retested that and didn't notice any mis-calculations either in floating cart or in Cart page.
    Is this resolved? Are there any replication steps that I could follow? Please advise!

    Regarding re-creating the product this issue it's not only about one product but it's a general issue with other products and subsites.

    Can you point to us another problematic store in your MU installation?
    Have you performed a theme/plugin conflict test in those too?
    https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Regarding the visual editor problem I tried also the plugin conflict.

    A console error indicates an issue with default tinyMCE editor that comes with WP.
    Could you please try to replace all WP core files? You can do so by downloading the latest version from https://wordpress.org/download/, uncompress the downloaded file and upload all files and folders apart from /wp-content/ (as it includes all of your assets, media files, themes, plugins etc. ) in your server where your current installation lies.
    If this doesn't not resolve the editor issue, there's a conflict somewhere between plugins/themes most probably and another compatibility test should be made
    https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Warm regards,
    Dimitris

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