Cart not working on firefox – Help needed ASAP

Hey there, please see attached. Just pushed live today, and everything is working perfectly in Chrome.

Client keeps sending me emails that cart is broken, cart is broken, did a test with her live while she was on the phone and she mentions she's on Firefox. Shopping cart is not working correctly on Firefox, we need this fixed asap.

When you go through checkout process in chrome, zero issues, everything goes as it should. In firefox, adding this coursepress class that's on sale to cart:

And then adding the blue color of this shop item:

And then going to shopping cart:

In Firefox, if you do the above steps, the formatting makes it look like the price of the Otsu Planner is on sale, attaching screenshot.

To add another layer on, see attached paypal error client is receiving when she sees this error on her end and tries to check out. On my end, when I was in firefox and saw the formatting error, I was still able to complete a paypal transaction.

This site was supposed to push live a week ago, client has a major email going out about a sale this evening and this needs to be working immediately.

I'm emailing you guys in a moment to provide login/ftp credentials as I'm heading offline for a meeting for the evening, but I'll be back online tonight to wrap up any loose ends.

Please reference this string for bug fixes and edits you guys helped me with over the past two weeks:

Hoang did edits right in the plugin files, please DO NOT reinstall marketpress/coursepress software to try and fix issue as we'll lose all the stuff we've been working up.

Please help me wpmudev kenobi, you're my only hope.

Thanks you guys for all that you do.

  • Milan
    • WordPress Wizard

    Hello @steph Calvert,

    Sorry to hear that you are facing problems.

    Let me go bit by bit to explain you my testing results on your site. :slight_smile:

    In Firefox, if you do the above steps, the formatting makes it look like the price of the Otsu Planner is on sale.

    I am afraid I am not able to replicate this issue on my side. I’ve used firefox, added both items which you described have problem with firefox, chose blue variation of After following every steps which you’ve described I was still not able to reproduce it on my side. I’ve attached screenshot explaining my this test result in chrome and in firefox.

    Would you please clear caches and cookies of your firefox browser. ? Once you do this test flow you mentioned, and still if you find problem I suggest you to do full refresh of your firefox. In case if you don’t know you can follow this link.

    Let me know how this testing goes for you. :slight_smile:

    10413 – The totals of the cart item amounts do not match order amounts.

    Would you please update your plugin to latest version ? As I can see you are using very older version of plugin. Please update the plugin and let me know how it works for you. :slight_smile:

    Please follow solutions I’ve provided or advice me if I missed something.

    Best Regards,

    Milan Savaliya.

  • Steph Calvert
    • The Crimson Coder

    Hey there,

    By the time you’d tested, client had already discovered that by NOT having her coursepress course listed as a sale price item (it was $45, on sale for $30, see my screenshots in original post above) the issue fixed itself. She entered the price of the coursepress class as 30, and when the sale’s over she’s going to edit the price of the class to 45. You can see in your screenshots there’s no sale price on the Photo Styling workshop, it’s just listed as 30. So yeah, you wouldn’t be able to see the error now.

    So our findings on this bug that need to be fixed – when you have a coursepress class that’s on sale, it’s messing with formatting of other items in the cart for both firefox and safari. In firefox, that’s what seemed to be preventing client from getting to paypal – once she removed the sale and just set the price of the class to 30 she was able to get through paypal and pay for the class no problem.

    We do need this fixed, because client sells both coursepress courses and physical items in the marketpress shopping cart, and plans to have more sales on coursepress classes in the future, but currently client is ok with this little band aid fix we discovered.

  • Milan
    • WordPress Wizard

    Hello @steph Calvert,

    I hope you are having a good day and sorry for being late here.

    First of all thanks you very much for providing us such a detailed information about issue, I can confirm this issue on my sandbox site too, I’ve notified developer about this bug.

    Please stay tuned with latest updates. :slight_smile:

    Again thanks you so much for your efforts you took to explain issue so deeply. :slight_smile: We really appreciate your help.

    With Kindest Regards,

    Milan Savaliya.

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