Change Ticket Priority description and Names

I am looking to change the names of the Support Priorities from

High and
Critical to
something different ...

While I could do a find/change via the better replace plugin - anytime we update the plugin we would need to make the change again ...

Is this possible? or should we go hunting in the database ?

  • Ash
    • WordPress Hacker

    Hello @cloudhopping

    I hope you are doing good and thanks for asking the question.

    You need to change the text in the language file. In that case, you have to use poedit to change the text and use the new language file.

    But the simple solution would be to use our Ultimate Branding plugin. That plugin has a module called Network Wide Text Change. You can use that module to change any text to something else.

    Hope it helps :slight_smile: Please feel free to ask more question if you have any.


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