[Chat] Chat Plugin

For the Chat plugin can we just make it one on one chat instead of community chat? This would be so much better. Please advise if we can do this and how?

  • Adam Czajczyk

    Hello Ryan

    I hope you're well today and thank you for your question!

    Our Chat plugin does allow "one on one" chats but that requires those two chatting users to be "friends" first, which can be achieved either by "befriending" using BuddyPress "friends" feature or our own "Friends" plugin: https://premium.wpmudev.org/project/friends/

    Other than this, administrator can initiate private chat with any of the users.

    However, that's more of an "additional option" in the chat plugin rather than a main feature. The Chat plugin was created with a "general/community" chat in mind and it cannot work in a way similar to e.g. out own support chat here out of the box.

    For such kind of "one on one" chats I'd recommend using some 3rd party solution, for example WP Live Chat Support plugin or some external service (like LiveChat).

    Best regards,
    Adam

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