Chat is not visible on web pages

Just installed the chat plugin.
I followed your setup instructions.
Neither the widget chat nor the chat page is working. The only place the chat is working is in wp-admin as pop-up box on the right bottom.
Please advise.
Thank you.

  • Tyler Postle
    • CGO

    Hey Cristal,

    Hope you're doing well today and thanks for your question!

    Do you mind deactivating your other plugins to ensure this isn't a plugin conflict?

    When you embed a chat into a page with the little chat bubble icon in your edit page/post formatting tool bar do you see the chat in a page at all?

    If it still isn't working do you mind granting support access? Then I can take a closer look at the settings you have :slight_smile:

    You can grant access via WPMU DEV > Support > Support Access > Grant Access. from you admin dashboard.

    Look forward to your reply!


  • cristalweb
    • New Recruit

    Thank you Tyler, for your fast reply.

    In the meantime I was trying a couple things and I just found that the jquery was not loaded on these pages.

    I am in the process of testing all features. I think it will now work just fine.

    Thank you for your help.

    Have a great weekend.


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