Chat Times Out. I cannot get Live Support. Been going on for days.

Hi Guys, ever since you changed chat I cannot get access. It plays nice at first, and then even gives me a nice "Your in line!" but then it always ALWAYS says there is a connection error. This is driving me crazy. I really loved the great chat service below. Sorry it was lame on your end, but I am totally SOL with the new one. I am including screencaps of what is going on. But please help me. Is there a setting on my side? AdBlock maybe? I had a note to set third prty cookies (which I hate) but I did that. Still, NO SUPPORT. Please let me know when I can chat with you awesome folks. I miss Michelle's friendly hello!