Client side emails not being delivered for Appointments+

We have set up Appointments+ and when we are testing it, we are getting the admin emails that we received a new appointment and we can see the user's information inside the appointments dashboard but the client emails aren't being delivered.

It is set up in the settings to send a confirmation email, but they're not...any ideas why?

can someone have a look?

  • Tyler Postle

    Hey Nat,

    Hope you're doing well today!

    Can you check your Appointments logs located:

    Appointments > Settings > Logs.

    Is it showing that those client emails are being sent? Make sure the spam folders are checked too just in-case :slight_smile:

    if they are not in there either, then could you grant support access? Then we can test it further and take a closer look.

    You can grant support access via admin dashboard - WPMU DEV > Support > Support Access > Grant Access.

    Look forward to hearing back!

    All the best,

  • Nat

    Sorry for the slow delay Tyler.
    For some reason I didn't get the notification from WPMU like I normally do.

    They are showing now in the logs, but it wasn't initially as we had checked.

    Are those logs delayed a bit?

    I used my own email to test the appointments calendar and I haven't received any from "" (which is shown in the image and idea where that is coming from) or the email we set up for it

    I've granted success access for you as well. Thanks!

  • Nat

    Hmm I found out where the "" was coming from and have removed that but now it is sending the customer copy of the email to the admin, and 2 tests I did with a customer email received nothing...and yes I checked the spam folder :wink:

    Also it won't allow me to grant access for support for some reason.

    After I deleted the one user that had, the WPMU Dashboard is completely gone even though in my WPMU dashboard it still shows as it being installed on that site.

    How can I re-install it?

  • Tyler Postle

    Hey Nat,

    Hope you're doing well today, sorry for such a delay!

    Can you update to version 1.4.7 and see if that fixes your issue, quite a few bug fixes are included in that one.

    If the issue is still happening then could you send in your WP login privately, then I can look at why you can't provide support access too. You can send that through our contact form:

    Send in:

    Subject: "Attn: Tyler Postle"
    -WordPress admin username
    -WordPress admin password
    -login url
    -link back to this thread for reference
    -any other relevant urls

    Select "I have a different question" for your topic - this and the subject line ensure that it gets assigned to me :slight_smile:

    As for not being able to see the WPMU DEV Dashboard - that is because it only shows for the admin that activated it. If you deactivate it and then re-activate it you should be able to see it again.

    Look forward to hearing back!

    All the best,

    PS. You could re-install the dashboard through FTP, so delete the folder via: /wp-content/plugins/wpmudev-updates then re-install it through Plugins > Add new. You can download a new copy here:

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