Cloner and Snapshot - neither working for my subdomains

I have tried both Cloner and Snapshot on my new multisite. Both plugins work on main network site level, but neither work on subdomains. I have the main network site set as, so when I type in a subdomain - no matter if I type just type leonspringscommunites or the entire URL - both plugins try to put in www, as leonspringscommunites., which of course causes errors in both plugins. These 2 plugins were the reason I signed up for your membership so I need to know what to do to resolve this error.