Cloner copies sites but kills their dashboard - no wp-admin links work on them

Hello,

I installed and network activated Cloner.
I cloned a site (Site ID#2 -- not the main site).
The site cloned and all of the site is there.
However, there is no admin access to anything on the site.

This is true whether I go directly to the new (cloned) site's URLs, or if I try to use the Network Sites page to go to the dashboard.

All of the admin links fail with blank pages:

/wp-admin/
/wp-admin/themes.php
/wp-admin/plugins.php

The wp-login.php page works, but once I login--it's a blank page.

I am logged in as a Network Admin, which also has access to the cloned site's admin (at least it does in the User records for the site).

Seems I don't need to ask, but "How can I get the admin and dashboard available again for cloned sites?"

Chris

  • Adam Czajczyk

    Hello Chris,

    I hope you're well today and thank you for your question!

    Is this the sub-domain or sub-folder MultiSite? Would you mind granting me a support access so I could take a closer look at it? You may do this using our WPMU DEV Dashboard plugin as described here:

    https://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

    Let me also know about which one was the "source" site and which one is a "cloned" site, please.

    Best regards,
    Adam

  • anotheropus

    Hello Adam,

    I granted Support access in the WPMUDEV Support page on my WPMU.

    This is not a subdomain site.

    I created a WPMU, and added eleven sites and their domains.

    I used the cloner to copy Site ID#2 (source)
    to
    Site ID#3 (clone).

    Both sites already existed, and I selected the cloning option "Keep the destination blog title" to NOT overwrite the target clone site URL info.

    Thank you for the help.

    Chris

  • Adam Czajczyk

    Hello Chris!

    Thanks for this explanation and granting access.

    I checked your site but I'm not even able to try to access any of the sub-sites' dashboard due to the fact they work over mapped domains. I noticed that you're using WordPress Mu Domain Mapping plugin by Donncha o Caoimh and I suppose this may be causing a conflict here as the source <-> target sites are not available under the original addresses.

    Let me however please consult Cloner developer first before I jump into conclusions :slight_smile: I already asked him about it and am awaiting replay.

    Please note however that his response may take slightly more time than mine here on support forum as he deals with a lot of complex questions on daily basis.

    Keep an eye on this thread for further information.

    Best regards,
    Adam

  • Adam Czajczyk

    Hello Chris!

    I just got a word from the developer so I'm reaching back to you :slight_smile:

    Could you please try to un-check the "Redirect administration pages to site's original domain (remote login disabled if this redirect is disabled)" option on "Network admin > Settings > Domain Mapping?"

    It's worth checking if this would let you access dashboards of these sites.

    Also, you mentioned that there's just a blank page. I understand that there's no error message of any kind, is that right? Please add following line to your "wp-config.php" file and try again and let me know if this returned any errors:

    define('WP_DEBUG','true');

    Best regards,
    Adam

  • anotheropus

    Hello Adam,

    I unchecked the box "Redirect administration pages to site's original domain," refreshed the server cache and my browser cache and no changes. Still a white page for http://vip-realty.us/wp-admin/

    Then when I enabled the debug in the network wp-config, I did get one error but it has nothing to do with the dashboard not being available after cloning a site.

    I got an error message about a slider plugin (Slider Revolution Responsive WordPress Plugin).

    After I deleted the plugin, the admin page opened up for the cloned site.

    To test this fix I cloned another site. In this case, as soon as the cloning operation finished it opened up the new cloned site's dashboard!

    I removed the debug and I'm back in business.

    So this is working as it should now that the slider is uninstalled.

    Thank you for the help.

    Chris

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