Cloner has changed all my media library files

I just cloned one site to another. Afterwards, all the photos for the products do not appear on either site. In media library, there are just a few visible in the original and none at all in the cloned site. Just blank squares. No thumbnails.

Now all the images aren't loading under Media Library for each Subsite, and mainsite.

  • Kasia Swiderska

    Hello Simon,

    I checked your site and seems that you uploaded images again - I found that only one image is missing, but it looks like it was deleted from the server directly (I checked FTP and image is just not in the files - there are thumbnails for that image, but original size is gone).
    I tried to test that plugin for shared media you are also using, but on my server it is crashing while syncing media images, so even I tested then cloning on site it might not be the same as on your site. But during that test, no images were removed on site.

    I checked logs on your site and sadly there were not enabled for time when the issue showed. Because this is live site, I didn't want to risk cloning this again - in case it would again remove images.
    Are you able to create staging site for this site so we could test that properly without risking images removal?
    You can read about staging sites here - check with your hosting provider if maybe they are offering staging sites
    https://premium.wpmudev.org/blog/wordpress-staging-environment/
    https://premium.wpmudev.org/blog/testing-environment-wordpress/

    If staging is possible, please then send in the following via our secure contact form https://premium.wpmudev.org/contact/#i-have-a-different-question :

    - Mark to my attention, the subject line should contain only: ATTN: Kasia Swiderska
    - Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.
    - Link back to this thread
    - Include staging WordPress network admin access details (login address, username & password)
    - Include staging FTP log-in details (hostname, username & password)
    - Include any relevant URLs for your site

    IMPORTANT: Please make sure you select "I have a different question" for your topic, so it doesn't go back to the forums - this and the subject line ensure that it gets assigned to me.

    Please confirm here that you send those credentials

    kind regards,
    Kasia

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.