Cloner has changed all my media library files

I just cloned one site to another. Afterwards, all the photos for the products do not appear on either site. In media library, there are just a few visible in the original and none at all in the cloned site. Just blank squares. No thumbnails.

Now all the images aren't loading under Media Library for each Subsite, and mainsite.

  • Kasia Swiderska

    Hello Simon,

    I checked your site and seems that you uploaded images again - I found that only one image is missing, but it looks like it was deleted from the server directly (I checked FTP and image is just not in the files - there are thumbnails for that image, but original size is gone).
    I tried to test that plugin for shared media you are also using, but on my server it is crashing while syncing media images, so even I tested then cloning on site it might not be the same as on your site. But during that test, no images were removed on site.

    I checked logs on your site and sadly there were not enabled for time when the issue showed. Because this is live site, I didn't want to risk cloning this again - in case it would again remove images.
    Are you able to create staging site for this site so we could test that properly without risking images removal?
    You can read about staging sites here - check with your hosting provider if maybe they are offering staging sites

    If staging is possible, please then send in the following via our secure contact form :

    - Mark to my attention, the subject line should contain only: ATTN: Kasia Swiderska
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    kind regards,

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