Cloner not working as it should

Trying to clone the main site to a subsite, but the homepage of the cloned subsite is loading a blank screen, and the dashboard doesn't seem to copy any settings form the main site.

Please check the chat transcript for more info.

  • Kris
    • Support

    Hi Marcus

    Hope you are doing good today.

    This issue has been flagged for our SLS Team (code experts) so that they can dig into this issue further for you. We will post an update here as soon as more information is available.

    Please keep in mind that our SLS Team deals with more complicated issues, thus it may take a little longer for them to reply here. Thank you for your patience while we look into this further.

    Kind Regards,
    Kris

  • Nastia
    • Support Rock Star

    Hello Marcus

    I trust all is well!

    I've visited your site and the footer can be reassigned from the theme's settings, go to Pro > Themes Options and edit the Header and the Footer sections.

    I have pinged Panos so he could have a closer look at the theme's structure and provide some feedback, regarding why header/footer has not been cloned. Please note, our developers' response time is longer-than-normal compared to support staff response times.

    Have a good day and take care!

    Cheers,
    Nastia

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