Comments + link not working


I have a problem with Comments+ plugin. After the comments were published - user profile links link to wrong page.

One of the commentor's accounts leads to the FB page:

Which says: The link you followed may have expired, or the Page may only be visible to an audience that you aren't in.

  • Rupok
    • Support Ninja

    Hi Andrew,

    So sorry to hear the inconvenience you are having. I found that the existing commentators' facebook profile link is not working and showing the error you mentioned. To investigate, I created a test comment with facebook authentication on the post you shared, but that comment needs to be approved to check the URL.

    Actually, I could tell you better about the issue if I could see it live, check your current configuration and make some tests on your site. Would you mind allowing Support Access so we can have a closer look at this?

    To enable support access you can follow this guide here:

    Please confirm here when you are done granting Support Access. I'm looking forward to hearing from you and resolving this issue as soon as possible.

    Have a nice day. Cheers!

  • Nithin
    • Support Wizard

    Hi Andrew,

    Hope you are doing good today. :slight_smile:

    Thank you for enabling support access, I checked your system, and I could see the issue. I'm also getting the same results even in my test site, I'm pinging the developer regarding this, to see whether there is any settings being missed regards to this. Will keep you posted once I get an update from the developer regarding this asap. Have a nice day. :slight_smile:

    Kind Regards,

  • Rupok
    • Support Ninja

    Hi Andrew,

    I'm so sorry but we don't have any update yet from our developer regarding this. I'm pinging our developer again regarding this and will request him to prioritize this task. We will update you as soon as we get anything from him.

    I do apologize again for the delay. I appreciate your patience.

    Have a nice day. Cheers!

  • Kasia Swiderska
    • Support nomad

    Hello Andrew,

    I'm very sorry for the delay - I checked status for this bug and plugin is ready for testing, so if it will pass tests positively new version will be released with fix for this issue.
    I understand your frustration regarding the delay with fixing this one - but I'm hoping you will consider using Comments+ again when new version will be released.

    kind regards,

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