Comments+ not syncing from FB to site

Hi,
About 4 hours ago, we received a FB comment on a post (posted from site to FB), on installation of the plugin, we did not change the sync period (1h): However the comment is not appearing on the site:
Also, the plugin is not showing any errors:
How can we check what's wrong? we've enabled support access just in case.
Thanks!

  • Rupok
    • Support Ninja

    Hi M.

    Hope you had a wonderful day.

    About 4 hours ago, we received a FB comment on a post (posted from site to FB)

    Can you please provide us link of the post on your site and on facebook so I can see the issue live? Can you do a quick plugin conflict test just to make sure no other plugin is causing this? To know more about plugin conflict test, check this article: https://premium.wpmudev.org/manuals/using-wpmu-dev/getting-support/

    Moreover, can you also try activating any default WordPress theme?

    I'm looking forward to hear from you and resolve this issue as soon as possible.

    Have a nice day. Cheers!

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