Confirmation email Message not passing NAME

Hello. The confirmation email that goes to the user and admin is not passing the correct NAME. The email the user gets is below

... Here are the appointment details: Your name: NAME Requested service: ...

but the name field was entered correctly.

here is the part of the settings - the other dynamic fields are working as expected.

Here are the appointment details:
Your name: NAME
Requested service: SERVICE
Date and time: DATE_TIME