Confirmation email Message not passing NAME

Hello. The confirmation email that goes to the user and admin is not passing the correct NAME. The email the user gets is below

… Here are the appointment details: Your name: NAME Requested service: …

but the name field was entered correctly.

here is the part of the settings – the other dynamic fields are working as expected.

Here are the appointment details:

Your name: NAME

Requested service: SERVICE

Date and time: DATE_TIME