contact form not sending emails

Hey Guys!
I am having some trouble getting the contact form to work in the panino theme,
ive tried using the smtp settings in the contact form and i have also tried using an smtp plugin.
the smtp plugin is able to send the test email, and lost recover password works when the smtp plugin is on, however it seems neither way will keep the contact form happy. the only response i got either way is that " there was an error sending the email ".
i am on a cloudways server, if that helps at all.

Hope your day is going better than mine, lol.
Regards
Luke
ps, i have opened support access from within the site.