Contact Widget Appears to Work But Doesn't Send Emails

I’m using the Contact Widget to capture emails. Everything works well at the form level, but I do not receive test messages in my inbox. What do I need to do to troubleshoot this issue?

  • Adam Czajczyk
    • Support Gorilla

    Hello Jason,

    I hope you’re fine today and thank you for your question!

    I assume that you already made sure that no messages go to the spam folder, am I right?

    Is the e-mail account that you’re using to receive messages in the same domain as your site or is it an “external” account? On some servers there are limitations on this and you could only use an e-mail in the same domain.

    If this is not an issue, you may want to give STMP plugin a try, e.g. this one:

    The plugin changes the way WordPress is handling e-mails and usually that solves issues such as this one.

    Let me know please if any of that helped!

    Best regards,


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