Continue Checkout button not working with Masked URL

I have a domain forwarded to my website with masking,
the client purchased the domain, and is using our hosting, so we used the domain forwarding from network solutions to our server.
when i go through the check out process,
i add product to cart,
click check out
on the following page click check out now
then on the shipping page, enter information and click "continue checkout" and then there is nothing but a blank page instead of forwarding information to paypal to continue the check out process.
is there any way to remedy this, or a reason this would happen ?

but when i go direct to the products and through the check out with a direct link to the account that's actually hosting the site, i have no problems checking out and forwarding to paypal and back.

  • angelagail
    • Flash Drive

    there is nothing in the error logs referring to this site at all,
    it's got to have something to do with the form or paypal or something..
    the button doesnt even look clickable, the cursor doesnt change when hovered, but the button style still changes and on the site without the url masked-through the direct link it works fine and submits to paypal..
    its only when i navigate there using the masked url that the button doesnt submit properly.

  • angelagail
    • Flash Drive

    it works if i set the form target to a new window, but i dont want to do that, because it may confuse people when they close the paypal window and their shipment information with checkout buttons is still open, dont really want people thinking their checkout didnt work and checking out again..

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