Convince Me To Stick With WPMUDev

I apologize in advance for being seriously cranky in my first post on the forums.

Originally, I was just going to add my voice to this thread ( requesting that a date picker be added to the CustomPress plugin. I wondered why this seemingly basic feature, available in so many other free plugins, still hadn't been added in response to the member's request three months ago.

Hang on, I told myself—surely this question is answered elsewhere—after all, folks plunk down hundreds of dollars a year for WPMUDev's "expert" support! They would be far more attentive than that, right?

So I went through the CustomPress forums. There, I found six separate threads spread out over two years, asking for the same feature, asking pretty please for the same feature, asking if it might be possible, maybe, to know when it might be incorporated?

I've linked below to various responses from support staff. Your signup page pitches "round the clock forum support, the best WordPress support available, like having your own personal developer." I'm not sure anyone really expects that, but I know quite a few members, myself included, that would like to see you at least try.

masonjames, December, 2010: "Yeah, I see what you man, and definitely would be cool. I know we have a lot of features already planned for future release." []

masonjames, January 2011: "I can't give ya an ETA. However, ALL plugins are currently being upgraded for WordPress 3.1's expected release next week…It IS on the agenda though. Hang tight!"

masonjames, March 2011: "We are listening and know you'd like to see some enhancements to this plugin. We've notified the developer and will be looking into the feasibility of this. Until then, you can implement this yourself manually or through some custom development." []

masonjames, April 2011: "This is still something we're looking at providing. We don't give ETAs, but hearing member's like yourself asking for it does give it a 'bump' on our priority list so thank you for your feedback :slight_smile:" []

DavidM, August 2011: "Several months back we lost the initial developer who was working on this plugin but we've since gotten another great developer taking up the task of further development. I'll ask him to have a look at this thread as it's been requested and this really is a nifty feature to have. Meanwhile, any other +1s?" []

DavidM, December 2011: "Sounds like a great idea, and I could swear there was a previous suggestion on this, but I believe that was quite a while ago. Let's have a look at this one here. Any +1s on a date field?" []

masonjames, December 2011: "So, to be clear, you're looking for custom meta boxes with validation, date pickers, etc. yeah? Not a bad idea at all. Anyone else looking for something like this? Chime in with your +1s!" []

Andrey (Developer), January 2012: "Thanks, I added it to the list of the future features." []

masonjames, January 2012: "There's no thread with a solution as we haven't added this to custompress (yet). However there is a tutorial here…" []

Andrey (Developer), February 2012: "ok I will try." []

  • Timothy
    • Chief Pigeon

    Hey ladydarby, thanks for listing all those posts.

    We do develop based on demand, however our developers work on many projects not just one or two. Therefor we look at those which receive many, many requests from users asking about them (in the forums).

    But we can't develop everything instantaneously, things take time.

    Here are a few which we took on recently based on requests and demand, we started a new service to gauge interest (as well as in the forums)

    This has just been released as a beta in our forums (Requested February 02, 2012 - Based on popular requests from the forums):

    PDF Upload BuddyPress (popular in the forums:

    These are all popular requests from the forums which we have now done:

    And these are all requests we are currently working on:

    We have also set on more developers and support recently to try and deal with this demand. I'm sure you know how expensive quality developers are from reputable companies.

    I'm mentioning all this because I wanted to demonstrate that we do listen to our members and we are working to get as much as we can in there. Feedback in valuable from everyone and Andrey has done a fantastic job since taking over from the last developer of this plugin.

    We know its frustrating for you when you want something and it isn't there, especially when your told its coming but its isn't here yet, heck I want this same feature myself. I'd love it in there!

    I'm going to ping Andrey again on this one and ask him which version he expects this in. I know he has it pencilled in, I'm just not sure for what version.

    Andrey (Developer), January 2012: "Thanks, I added it to the list of the future features." []

    Thanks for your patience whilst we get this one sorted. :slight_smile:

    Take care.

  • Mason
    • DEV MAN’s Sidekick

    Obviously, there's no real excuse for losing track of this one - however, I will tell you we had a bit of a rough patch when we lost not one but two developers last year (both of whom were assigned to this plugin). So things got delayed as new developers had to be brought in and get up to speed on the plugins.

    As you noted, Andrey has posted recently that he's looking into it. He is doing so now (having just finished up a massive overhaul of the Directory plugin) and we will get the update out as soon as possible. Rest assured, everyone on staff here wants to see these things out as much as (and probably more than) our members. We're working on it.

    Thanks for your feedback.

  • Timothy
    • Chief Pigeon

    Hey again ladydarby :slight_smile:

    Just checking in on this thread.

    Thought I would also Mention that Arnold is now taking over the development for this plugin and will be handling future updates. I've made him aware of this thread as well :slight_smile:

    Take care.

  • g4ll4gher
    • WPMU DEV Initiate

    FWIW, I am new here but encouraged and not cranky. Even this thread was helpful for catching up with the development thread, etc. I think you guys are pretty organized and serious and I like the landscape and mentality. You might consider absorbing that diagnosis plugin and adding a feature which spits out users plugin configuration and encourage everyone to submit data to you uniformly.

  • Timothy
    • Chief Pigeon

    Hey g4ll4gher.

    I am new here but encouraged and not cranky. Even this thread was helpful for catching up with the development thread, etc. I think you guys are pretty organized and serious and I like the landscape and mentality.

    Thanks for the kind comments.

    At the moment we currently have the forums and Uservoice which you might have seen:

    Uservoice is for both members and non members, the idea was to allow outside feedback there in addition to member feedback. We are restructuring a lot of things this year and trying to change some of the approaches we take, this includes better documentation, contribution areas, new site layout, better ways for us to track threads and responses. Many plugins have a long list of features to get implemented, not everything can be done quickly but we do try. :slight_smile:

    We are not perfect and we do make mistakes but that describes everyone in the world. Where we make mistakes we do strive to improve that, sometimes it takes us a little longer than anticipated.

    Last year as Mason mentioned we lost a couple of developers which delayed releases on a couple of plugins and this month we assigned another new developer to this plugin.

    So we appreciate all feedback and patiences with custom requests. :slight_smile:

    Thanks again for the kind comments.

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