Could not connect my account


I just subscribed to the trial but i cannot activate your initial plugin from my blog. When i try to connecte it to my account i receive this error. Could you help ?

  • Rupok
    • Support Ninja

    Hi Gaston, hope you had a wonderful day.

    Can you please ask your host to make sure they have not blocked our site or service or API in anyway? I could tell you better about the issue if I could see it live, check your current configuration and make some tests on your site. Can you send me message with FTP access credentials through our secure contact form here: so I can try to login with my account and check the issue live?

    Subject: “Attn: Rupok”

    – FTP Username

    – FTP Password

    – FTP Host

    – Link back to this thread for reference

    – Any other relevant URLs

    Select “I have a different question” for your topic. This and the subject line ensure that it gets assigned to me.

    I’m looking forward to hear from you and resolve this issue as soon as possible.

    Have a nice day. Cheers!


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