Could you configure my Snapshot plugin settings for me?

Are you able to set this up for me? It would be much appreciated.
I have granted access to support.

  • Michael Bissett

    Hey @Arizona Girl,

    Ah okay, thanks for clarifying. :slight_smile:

    After digging into that further, it seems like there's a configuration issue somewhere in the site, as I'm able to do a test FTP connection inside of my own site using the credentials you entered.

    A basic test that we can do here would be to try disabling the other plugins, and then doing another test, could you try that for me please? If that works, could you then try re-enabling each plugin at a time, so we can see which one's causing a connection issue?

    Should that not turn up anything though, it looks like we'll need to have a deeper look at things here. In that case, could you please send in the following:

    - Mark to my attention, the subject line should contain only: ATTN: Michael Bissett
    - Do not include anything else in the subject line, doing so may delay our response due to how email filtering works.
    - Link back to this thread
    - Include WordPress admin access details (login address, username & password)
    - Include FTP log-in details (hostname, username & password)
    - Include any relevant URLs for your site

    On the contact form, select "I have a different question", this ensures it comes through and gets assigned to me.

    Thanks in advance! :slight_smile:

    Kind Regards,

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.