Course units are locked

Course units appear with "You need to complete the required unit before this unit" even if the unit isn't required to be assessed. All the units including the first unit is locked. The 'Course Dates' of the course are correct, the units are set to be available instantly as well. We have done a conflict test which didn't help and debug.log didn't reveal any related information.

  • Nahid
    • Tech Support

    Hey Antonio !
    Hope you are having a great day!

    This issue has been escalated to our Second Level Support team and developers. They'll be back to us with confirmations if this is a bug, clues and workarounds (if possible) in this ticket (or we'll be updating the ticket as soon as we hear back from them internally). Please note that the response time of the Second Level Support team or developers might be a bit delayed than that of the general support staff. We really appreciate your patience and consideration regarding this.

    Kind regards,
    Nahid

  • Nastia
    • Support Rock Star

    Hello Antonio

    Hope you're doing well!

    After troubleshooting the issue, looks like this was related to the date format in a specific course's setting, on the Step 4.

    The date format was 25 November, 2017 instead of 2017-11-25 00:00. We changed the setting on your site, please confirm that the units are accessible from your end.

    This issue is reported to our developers as a bug and it will be fixed in the future CoursePress releases.

    Have a nice day and take care!

    Cheers,
    Nastia

  • Antonio
    • WPMU DEV Initiate

    Dear Nastia,

    first of all thanks so much finding this tricky problem.
    About problem resolution I can confirm that now at least some of the unity are accessible, someother instead, are still locked despite no condition are selected.
    Could you help also with these?

    Thanks so much!

  • Oguz
    • QA Engineer

    Hey Antonio ,

    Hope you're well.

    When I checked the course units details I realized that; before the locked unit there is a question module and that module is required. So that means you can't go to next unit unless you answer that question. You can see the example in this image;

    If you uncheck all questions required fields than all units should be available instantly.

    Cheers,
    Oguz

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