CoursePress Certificate Not Working

After a student completes their course, they are given the option to download their certificate. However when you click on it, you are given a message "Something went wrong." and you are not able to download the certificate. Everything is up-to-date and already tried running the default template to see if that fixed it and no luck. However I should say you can see the Preview when you're customizing the certificate. Also should note I tried using the basic coursepress one too and no luck either.

  • James Morris

    Hello Nathan,

    I'm sorry to hear you're having these issues.

    There's a couple troubleshooting steps I'd like you to try to see if we can narrow down the cause of this problem.

    First, could you please run a plugin conflict test as outlined in the following article? This will eliminate the possibility of a conflict with another plugin.

    If that does not lead to a solution, could you please enable WP_DEBUG and provide us with the output of your debug.log file?

    To enable WP_DEBUG, change the following line in your wp-config.php file:

    define('WP_DEBUG', false);

    To this:

    // Enable WP_DEBUG mode
    define( 'WP_DEBUG', true );
    // Enable Debug logging to the /wp-content/debug.log file
    define( 'WP_DEBUG_LOG', true );
    // Disable display of errors and warnings
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );

    After you've attempted to download a certificate, please go to wp-content/ on your server via FTP and download the debug.log file to your local computer. Then, open that file with a text editor like notepad (Windows), GEdit (Linux), or TextEdit (Mac). You can then save the file as a .txt file and upload it here as an attachment to your post.

    I look forward to seeing the results of your tests.

    Best regards,

    James Morris

  • Nathan

    It's not generating an error at all. That's what's crazy. I did some digging and found that on the coursepress/2.0/include/coursepress/helper/class-utilitiy.php on Line 1206

    $body = wp_remote_retrieve_body( wp_remote_get( $requested_file ), $force_download_parameters );

    $body is blank so it's causing this code to display the error "Something went wrong".
    if ( empty( $body ) ) {

    header( 'Pragma: public' );

    header( 'Expires: 0' );

    header( 'Cache-Control: must-revalidate, post-check=0, pre-check=0' );

    header( 'Cache-Control: private', false );

    header( 'Content-Type: ' . $requested_file_obj['type'] );

    header( 'Content-Disposition: attachment; filename="' . $filename . '"' );

    header( 'Content-Transfer-Encoding: binary' );

    header( 'Connection: close' );

    echo $body;

    } else {

    _e( 'Something went wrong.', 'cp' );



    To temporary fix the problem, I just added this before that code:
    header('Location: ' .$requested_file);
    Granted the url is displayed and the path isn't hidden, but right now we need it to work. Any idea what would cause the wp_remote_retrieve_body( wp_remote_get ()); to not return anything?

  • James Morris

    Hello Nathan,

    We'd like to take a bit closer look at this issue as this is a bit unusual. Would you please grant us Support Staff Login to your site?

    You can learn how to grant WPMU DEV Support Access at the following link:

    Please reply back here once you've enabled access so I will be notified.

    Best regards,

    James Morris

  • James Morris

    Hello Nathan,

    You can send the details through our secure form. This will go directly to me.

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    Best regards,

    James Morris