CoursePress PDF download file gets courrupted

PDF files downloaded via the Units are corrupted, getting the following message:

Support access enabled, check the chat transcript for more info.

  • Sohag Ronjon Dey
    • Support

    Hi gurjit,

    Hope you are having a beautiful day! :slight_smile:

    Thanks for the support access. I have tried to replicate the issue in my end and could not generate it. The downloaded files work fine. Then I have gone through your site and tried to regenerate the issue. I have found that until the pdf file is not loaded in the browser using its real url it gets corrupted on download. As soon as I opened it in the browser with its link in the media library (please check the attachment) it is not corrupted anymore on download. Which suggests that it is showing corrupted until it is not cached. Please if possible deactivate your cache plugin and try to upload and download a file after that and see if the issue remains. A temporary solution may be whenever you upload a file please open it in the browser with its media library link and then insert it in the course.

    Hope this helps.

    Please let us know if you need any further help.



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