Hello Support Team,
we are wondering if you received our support request or did they go lost or does they stuck anywhere in the pipeline?
Sorry, but usually we receive within approx. an hour at least from the one on duty at dashboard a confirmation to which expert the support call has been forwarded.
Unfortunately today we contacted you three times ... one request is really very urgent (and obviously also probably only a minor task about settings).... however, we are unsure shall we forward our requests once again?
PLEASE be so kind reply about status asap... that's would be such a fabulous gesture of you.
HUGE, MASSIVE THANKS in advance.