Create Newsletter - This web page is not available

Setting the environment

Server : windows2003
wp : 3.5.1 (Multisite)
theme : MesoColumn
blog URL : http://blog.hyumc.com

error details

Whom it may concern,
After I installed the e-newsletter and finished setting the program, when I start the 'Create Newsletter', I get this message 'This Web page is not available' and the server temporarily freezes.

I deactivated most of plugins, but still the problem does not fix or solve.

I will be waiting for your answer promptly. Thank you.
Sincerely

  • Jack Kitterhing
    • Code Norris

    Hi there @sungjoo

    I hope you are well today and thank you for your question, sorry to hear of the problems you've been having.

    Could you deactivate all plugins apart from e-newsletter (network deactivate) and then switch to the default 2012 theme and then see if the create a newsletter works?

    Do you have any errors in your error log?

    Please advise.

    Thank you!

    Kind Regards
    Jack.

  • sungjoo
    • New Recruit

    I'm in a hurry to use this program for making a newsletter.
    If the problem mentioned above is not easy to solve, the final decision I could make is to refund and cancel my purchase. I would be very thankful if you can solve the problem as soon as possible. but if you are not able to give solution please cancel my purchase. thank you

  • Jack Kitterhing
    • Code Norris

    Hi there @sungjoo

    I hope you are well today and sorry for the delay with my response.

    Could you send me in the following details please?

    - In the subject field add "Attn: Jack Kitterhing"
    - Link back to this thread
    - Include admin/network access
    - Include FTP
    - Include any relevant URLS for your site

    On the contact form, select "I have a different question", this ensures it comes through and gets assigned to me.

    https://premium.wpmudev.org/contact/

    Thank you, look forward to resolving this ASAP for you :slight_smile:

    Kind Regards
    Jack.

  • Jack Kitterhing
    • Code Norris

    Hi there @sungjoo

    I hope you are well today and sorry for the delay, I have just finished checking your site and the issue lies with your .htaccess file, You have both single site and multisite rules in it, it should only contain multisite rules in, and should be this

    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    
    # add a trailing slash to /wp-admin
    RewriteRule ^wp-admin$ wp-admin/ [R=301,L]
    
    RewriteCond %{REQUEST_FILENAME} -f [OR]
    RewriteCond %{REQUEST_FILENAME} -d
    RewriteRule ^ - [L]
    RewriteRule ^(wp-(content|admin|includes).*) $1 [L]
    RewriteRule ^(.*\.php)$ wp/$1 [L]
    RewriteRule . index.php [L]

    Please advise, if that fixes it :slight_smile:

    Thank you!

    Kind Regards
    Jack.

  • sungjoo
    • New Recruit

    Hi Jack.

    I applied the .htaccess rule you have send me yesterday. However, an error occurs in the admin page. The error message show as below, 'This web page has a redirect loop'

    I certainly understand that you can thoroughly go through the files. By the way, do you a program called Teamviewer, which is remote access program. If you are able to access that program, how about you can try it directly by using that program??

  • PC
    • WPMU DEV Initiate

    Hello there @sungjoo

    Thanks for pinging back. Sorry for the delay. The thread got missed as Jack is away on a holiday and I had to follow up on both mine and his threads.

    I had a closer look and found that you are still using WordPress 3.5.1 with enewsletter 2.3.4 which is updated for the latest WordPress release.

    Can you kindly update your WordPress website to the latest WordPress version and let me know if that fixes the problem ?

    Please advise.

    Cheers
    PC
    Sales &Support

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