Creating Online Instructions For Bloggers

I'm under the impression that a lot of my bloggers will be complete novices and need instructions in the form of Step 1, Step 2, for setting up their blog ... especially with the plugins I'm offering. I would like to add a help section inside the admin section of each blog, where the blogger can either see a list of FAQ's, or submit a help ticket, or both, or even more.

Is there a plugin what I can use, and where am it do be?

If there ain't, do anyone got an suggestions?

Thanks,
Kirk