Whenever a member updates their credit card information, an entirely new account is created in STRIPE that is not connected to their site subscription.
This is happening at a 100% rate. EVERY UPDATE RESULTS IN FAILURE.
Sorry to bold cap that, but I really want to make this point. I've tried showing a video with directions to ensure the card is connected to the account. Doesn't matter. 100% failure.
I think there are two things going on. First, there is an issue with how Pro-Sites talks to STRIPE. I don't know what it is, but it is real, recurring, and frustrating.
Second, the default should always be to connect that card to their existing site subscription. Why that is not the default is beyond me -- it's a payment system for site subscriptions. If they are updating credit card information in that interface, it's 99.9% probable they want to actually renew their site subscription.
Please help me fix this and also please fix your plugin so this doesn't keep happening.