CURL error 20 deleting backups

I am getting an error when deleting backups in the hub (all sites)

cURL error 28: connect() timed out

See attached image.

  • Adam Czajczyk
    • Support Gorilla

    Hello Ray

    I hope you’re well today and thank you for your question!

    I see that you’re doing that directly from The Hub so the cURL error would be on our end in that case. I just tried to delete some of my own backups and that worked fine, with no errors. This suggests that there might have been some temporary slow down/overload.

    As it’s already been some time since you opened this ticket (I”m sorry for the delay!), could you please just try again? If it still didn’t work, could you try logging in in a different browser and try again?

    If that still doesn’t work I’ll need an information about the site and backup that you’re trying to remove so let me, please, know about them and I’ll include our admins in the case so they would check what’s happening.

    Best regards,

    Adam

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