Currently unable to handle this request. HTTP ERROR 500.

When SmushPro is activated I get the HTTP ERROR 500 error while I’m editing the portfolio page, and the images don’t load on front end page.

  • Patrick Freitas
    • Staff

    Hi MOLLY

    Sorry to hear that you are having this problem.

    Wouldn’t you mind please send the FTP – cPanel Credentials and I can have a closer look on this problem.

    Note: Don’t leave your login details in this ticket.

    Instead, you can send us your details using our contact form

    Contact Us

    Subject: “Attn: Patrick Freitas”

    – Site login URL:

    – WordPress admin username:

    – WordPress admin password:

    – FTP credentials




    – cPanel credentials




    – Folder path to site in question

    – Link back to this thread for reference

    – Any other relevant urls/info

    Let me know when you send the informations.

    Have a great day,

    Patrick Freitas

Thank NAME, for their help.

Let NAME know exactly why they deserved these points.

Gift a custom amount of points.